Updated: April 24, 2025
1. Introduction
Welcome to Ray Jewelry (“we,” “us,” “our”), operated by Convert LLC. Your privacy is important to us. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website rayjewelry.eu (the “Site”) and use our services.
2. Information We Collect
- Personal Data: Name, email address, shipping & billing address, phone number, payment details (processed by third‑party payment processors).
- Technical Data: IP address, browser type & version, device identifiers, operating system, referral URLs.
- Usage Data: Pages visited, time & date stamps, time spent on pages, interaction data (clicks, scrolls).
- Marketing & Communications Data: Preferences for receiving marketing communications, interactions with email campaigns.
3. How We Collect Your Information
- Directly from You: When you create an account, place an order, subscribe to emails, or contact us.
- Automatically: Via cookies and similar tracking technologies when you use our Site (managed by Complianz).
- From Third Parties: Such as analytics providers (Google Analytics), advertising networks, WooCommerce, and payment processors (Stripe, PayPal).
4. Cookies & Tracking Technologies
We use cookies to enhance your experience:
- Essential Cookies: Required for Site functionality (e.g., shopping cart, account login).
- Performance & Analytics Cookies: To understand how you use the Site and improve performance (e.g., Google Analytics).
- Marketing & Advertising Cookies: To deliver relevant ads on and off our Site.
Cookie consent and preference management is handled via Complianz. You can adjust your settings through the cookie banner or via your browser at any time. Note that disabling certain cookies may affect Site functionality.
5. Use of Your Information
We use your data to:
- Process and fulfill your orders.
- Communicate order updates and respond to inquiries.
- Send you marketing and promotional offers (with your consent where required).
- Improve our products, services, and Site.
- Monitor and analyze Site usage and trends.
- Prevent fraud and enhance security.
6. Sharing Your Information
We may share your information with:
- Service Providers: WooCommerce, Stripe, PayPal, shipping carriers, IT & hosting providers.
- Analytics & Advertising Partners: Google Analytics, Facebook Pixel, and others for performance and marketing.
- Legal Authorities: When required by law or to protect our legal rights.
We do not sell your personal data to third parties.
7. Data Retention
We retain personal data as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, update, or delete your personal data.
- Object to or restrict processing of your data.
- Withdraw consent to marketing communications.
- Request data portability.
To exercise these rights, contact us at support@rayjewelry.eu
9. Security
We implement reasonable security measures (encryption, secure servers, access controls) to protect your data. However, no method of transmission over the Internet is 100% secure.
10. International Transfers
As a Bulgaria‑based company, your data may be processed or stored in the EU. We ensure transfers comply with applicable data protection laws (e.g., GDPR).
11. Children’s Privacy
Our Site is not directed at children under 16. We do not knowingly collect personal data from children under 16.
12. Changes to This Policy
We may update this policy; we’ll post the revised date at the top. Significant changes will be notified by email or prominent notice on our Site.
13. Contact Us
Ray Jewelry – Convert LLC
77 Simeonovsko Shose Blvd., Entr. V, 1700 Sofia, Bulgaria
Email: support@rayjewelry.eu